Terms of Service

The agreement

These terms are between you and {{LEGAL_ENTITY}}, and they cover the lumorastudiodigital.com site and the Lumora automation platform. Creating a workspace, or continuing to use the platform, means you accept them.

Studio work is separate

Custom design and build engagements are governed by their own proposal or statement of work. Where a proposal and these terms disagree, the proposal wins for that project.

Early access, honestly

The platform is in early access: it's free for now, features will change, and occasionally something will break. We may add, modify, or retire features, and we'll warn workspace owners before anything destructive. There is no uptime guarantee yet — when we sell one, it will be written down.

Your account

Keep your sign-in credentials to yourself, give us accurate workspace details, and tell us quickly if you suspect someone else is in your account. One workspace represents one business, and we may suspend accounts that abuse the service or these terms.

Acceptable use — especially on WhatsApp

Automation is a megaphone, so the rules matter:

• Message only people who opted in to hear from your business, and honor opt-outs immediately.
• Comply with Meta's WhatsApp Business Messaging Policy and Commerce Policy. Using the platform doesn't exempt you from them, and Meta can cut off numbers that break them.
• No spam, no harassment, no deceptive or unlawful content, and nothing WhatsApp or the law prohibits selling.
• Don't probe, overload, or reverse-engineer the platform, and don't try to reach another workspace's data.

Breaking these is the fastest way to lose access.

Your data stays yours

Everything your workspace collects — leads, conversations, bookings — belongs to you or your customers. You give us the license we need to store, process, and move that data to run the service, and nothing more. You're responsible for having the right to feed data into the platform, as described in the Privacy Policy.

Third-party services

WhatsApp, Google Calendar, Stripe, and Xendit are their own companies with their own terms, and connecting them means accepting those terms too. If a provider has an outage or suspends your account, we'll help you sort it out, but we can't fix what we don't operate.

Subscriptions and refunds (nothing to pay yet)

There is no billing today. When paid plans launch: prices will be published before anyone is charged, renewal terms will be disclosed up front rather than buried, cancelling will be as easy as signing up, and the refund policy will live in this section. Early-access workspaces get notice and a real choice before any plan starts costing money.

No warranties

The platform is provided as-is and as-available. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Early access means exactly that.

Liability cap

To the extent the law allows, neither side is liable to the other for indirect, incidental, or consequential damages, and our total liability under these terms is capped at the greater of the amounts you paid us in the previous twelve months or USD 100. Nothing here limits liability that can't legally be limited.

Leaving

You can stop using the platform whenever you like and ask us to delete your workspace — the Privacy Policy describes exactly what gets removed. We can suspend or end access for breach of these terms, with notice where practical.

Governing law

These terms are governed by the laws of {{JURISDICTION}}, and disputes belong to the courts there. If a court knocks out one clause, the rest stand.

Changes to these terms

We update the date at the top when these change and give workspace owners advance notice of anything material. Continuing to use the platform after notice means you accept the update.

Contact

Email contact@lumorastudiodigital.com or message us on WhatsApp. Real people, usually fast.